FREQUENTLY ASKED QUESTIONS
No one wants to deal with hassles when they first arrive in town and booking the best possible tour should be easy, not difficult. Here we offer answers to some of the questions that you may have about our services, all designed to make your bookings easier and remember – if you have other questions, either call us or tell us how to contact you, and we’ll be in touch in no time. It’s all about helping you make the best of your trip.
Are your airport shuttles private?
Absolutely. You’ve likely just spent hours on a plane with hundreds of people. A bit of solitude is the least we can offer to you or your group.
Are there time limitations on your service?
No – we’re there for you 24 hours a day, 365 days a year. No matter the time or date, we’ll get you where you need to go, on time, in comfort, for less.
Do you do airport shuttles beyond Cape Town?
Absolutely. There are so many destinations to see, we will take you anywhere nationwide, no haggle, no hassle, no fuss. Don’t see your destination? Call us now and we’ll give you a fair, industry-leading price.
What are your payment options?
It’s a digital world, so we’re happy to say that we take electronic fund transfers (made easily from your computer or mobile device) or cash payments. Again, we focus on your convenience.
What notice period is required for a booking?
This depends on the service you’re looking for, but generally, the more notice the better. Having said that, if another service has let you down, contact us immediately. We’ll work our hardest to make your transfer or tour as fast as possible. For group bookings and tours, advance booking is essential. We want to ensure we can meet the needs of your people.
What type of vehicles are in your fleet for transfers and taxis?
We pride ourselves on a high-quality, well maintained fleet of vehicles. Reliability is of utmost importance and that’s why we offer Toyota Avanza sedans and Quantum passenger vehicles. Our coaches are also chosen and maintained with comfort and convenience in mind.
I represent a corporation – do you offer corporate accounts?
Yes, in fact, it’s a core part of our business. Companies from all over the world trust Citi Shuttles to get them where they need to be, quickly and reliably.